Política de reembolso

Refund Policy
At BL Store, we offer a 30-day return policy for in-stock non-customized products. This means you have 30 days from the date of delivery to request a return for eligible items.

Return Eligibility (Non-Customized Products)
To qualify for a return, your item must be unused, unworn, in the same condition that you received it, with original tags attached and original packaging intact. You will also need the order receipt or proof of purchase.

To start a return, please contact us at bellaluxury@gmail.com. If your return request is approved, we will send you a return shipping label, along with instructions on how and where to ship your item. Items returned to us without prior return authorization will not be accepted.

EU Right of Withdrawal (14-day Cooling-off Period)
For customers located in the European Union, in accordance with EU Consumer Rights Directive 2011/83/EU, you have the legal right to withdraw from your purchase of non-customized goods within **14 calendar days** from the day you receive the product, without giving any reason.
Once you submit a withdrawal request, you have an additional 14 days to ship the eligible item back to us. We will process your refund within 14 days after receiving the returned goods.
> Important: This 14-day EU withdrawal right **does NOT apply to customized / made-to-order personalized products**, which are exempt under EU law.

 Customized Products (Important)
All customized bags, suitcases and personalized items are made-to-order according to your custom text, logo and design requirements.
Once you confirm your custom design and the order enters production, **customized products are FINAL SALE**. We do NOT accept returns, refunds or order cancellations for customized items unless the product arrives with manufacturing defects, wrong printed logo/text, or damage caused during shipping.

If your customized item has quality defects upon arrival, please contact us at bellaluxury@gmail.com immediately. We will evaluate the issue and arrange repair, replacement or other proper solutions.

Damaged & Defective Items
Please inspect your order upon delivery. If you receive a defective, damaged or incorrect item, contact us right away so we can assess and resolve the problem.

 Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom-made personalized products, personal care products, hazardous materials, flammable liquids or gases. Discounted items and gift cards are also non-returnable.

Exchanges
The fastest way to get the item you want is to return the existing eligible product. Once your return is approved, you may place a new order separately.

If you have any questions about returns, please reach out to us at bellaluxury@gmail.com.

1. Return address: Xiao Fen Dui, behind Jiefa Freight, Huishen North Road, Huicheng Town, Huilai County, Guangdong Province  
2. Shipping costs for returns are covered by the seller due to product quality issues.  
3. Refunds will be issued via the original payment method used by the customer, and the time of receipt depends on the local bank's processing schedule.